To address the client's unique challenges, Rapidev developed a custom CRM software solution tailored to meet their specific business needs. This bespoke system was designed to manage, automate, and streamline all aspects of the client's operations, from customer interactions to internal processes. 

Here are the key features of the solution:

• User Registration, Authentication, and Permissions: The system provides a secure platform for buyers, sellers, and company staff members by managing user accounts with authentication and permissions. This ensures that only authorized users have access to specific data, so the right information is visible to the right people.
• Seller Features: Sellers can easily submit detailed equipment listings, which include images and 20 input fields for specifying equipment details. The system also allows sellers to list old equipment for parts. All listings are reviewed and approved by the admin before publication..
• Buyer Features: The system offers advanced search and filtering capabilities, allowing buyers to efficiently locate specific medical equipment based on their needs and preferences. They can view all the details about each listing and, once they find a suitable option, they can contact the sales representative to ask questions and submit a bid.
• Real-Time Supplier Equipment Control: The CRM includes real-time tracking of supplier equipment availability, ensuring that buyers have the most up-to-date information about inventory available for sale. This capability minimizes downtime and improves customer satisfaction by providing accurate inventory information. It also streamlines communication, reducing the need for back-and-forth inquiries about equipment status.
• Confidentiality and Communication: Ensures confidentiality by facilitating interactions between buyers and sellers exclusively through Medical Resale.
• Multilingual Support: Supports both English and Thai languages. Enhances accessibility and user engagement across diverse demographics.
• Smart Calculator Solution: The CRM includes a smart calculator that automatically adds profit margins, delivery and installation fees, and adjusts for currency fluctuations. This tool enables admins to calculate final pricing efficiently, ensuring accuracy and including all necessary factors. The calculator keeps these calculations hidden from suppliers, allowing for transparent pricing communication with buyers while protecting sensitive data. This approach saves time and enhances consistency in pricing across international markets.‍
• Centralized Management: The custom CRM replaced the inefficient use of spreadsheets and emails with a centralized platform for managing customer interactions, sales data, and inventory. Automated processes reduced errors and improved efficiency across the board.