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Bubble.io and Salesforce Commerce Cloud integration: Step-by-Step Guide 2024

Discover our step-by-step guide on integrating Bubble.io with Salesforce Commerce Cloud to streamline your e-commerce operations.

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a cloud-based e-commerce platform developed by Salesforce. It allows businesses to unify customer experiences across all points of commerce, including web, social, mobile, store and others. The platform provides features such as customer data management, merchandising, operations, artificial intelligence and more. The main benefit of this tool is its ability to provide personalised shopping experiences to customers through predictive intelligence and data analysis.

Matt Graham, CEO of Rapid Developers

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How to integrate Bubble.io with Salesforce Commerce Cloud?

How to integrate Bubble.io with Salesforce Commerce Cloud

Step 1: Preparation

Before we start with the steps for integration, it's crucial to ensure you are ready with all the necessary pre-requisites as follows:

-- Register on the Bubble.io platform and verify your account.

-- Log in to your Salesforce Commerce Cloud account.

Step 2: Create a new Bubble.io Application

-- Go to your Bubble.io dashboard after logging in.

-- Click on the "New App" button to create a new application.

-- Name your application and select the type of your application (e.g., Responsive, Native).

-- After confirming your selection, Bubble.io will redirect you to the application editor.

Step 3: Understanding Salesforce Commerce Cloud’s API

Salesforce Commerce Cloud uses the REST API for integration. To integrate Salesforce Commerce Cloud with Bubble.io, you have to work with its REST API. The full documentation for the API can be found in Salesforce's API Documentation.

Step 4: Install Postman

-- Visit the Postman website and download the app. Install it following the prompts.

-- Once installed, open Postman and create a new account or log in if you already have an account.

Step 5: Create Collection

-- On the Postman homescreen, click on the Create a collection button.

-- Name your collection (e.g., Bubble - Salesforce), then click on the Create button. You should now see your collection in the Collections tab on the left sidebar.

Step 6: Add Request

-- Click on the Add Request button below your collection.

-- You need to name your request and add a description (optional).

Step 7: GET Request

-- Open your new request and set GET as your HTTP method.

-- You need to add your API endpoint in the field next to the HTTP method. This endpoint is provided by Salesforce Commerce Cloud.

-- Click on the Authorization tab and select Bearer Token as the type. Then input your Salesforce authentication information.

Step 8: Send Your Request

-- After setting up everything, click on the Send Button.

-- If everything is OK and your request receives a 200 OK response, then your API is working correctly.

Step 9: Bubble.io Plugin Installation

-- Go back to Bubble.io and open your application in the editor.

-- Visit Bubble's Plugin tab in the left sidebar of the application editor.

-- Use the search bar to find the "API Connector" plugin by Bubble.io.

-- Click the "Install" button.

-- After the installment, head back to your app editor.

Step 10: Initialize Salesforce Commerce Cloud's API Calls

-- Click on the plugins' tab on your application editor again, and you'll find the installed API Connector plugin.

-- Open that plugin's settings, and click on "Add another API."

-- Here you name your API and set up your calls exactly as you did in Postman. Meaning you'll have to add your API endpoint, choose the method (GET), header keys and values, and so forth.

Step 11: Use API in Bubble.io

-- Now that your API call is set up correctly, you can use it in your Bubble.io application.

-- Go to the Data tab and choose API Workflows. Create a new endpoint and choose the action "Return data from API," where you can select your Salesforce API Call.

-- You can now use these API Workflows in your app to display, create, or edit data in Salesforce Commerce Cloud.

That completes the Bubble.io and Salesforce Commerce Cloud integration. Keep in mind that the steps could vary based on your specific Salesforce Commerce Cloud API or Bubble.io application setup. For more complex integrations, it's recommended to hire a Bubble.io developer or reach out to Bubble.io customer support.

Bubble.io and Salesforce Commerce Cloud integration usecase

Scenario: An e-commerce company wants to enhance its customer shopping experience by creating a new interactive product catalog on their website. They use Bubble.io to build this engaging catalog, where customers can explore products in detail, add them to the shopping cart, or make a wish list for future purchases. The company wants to sync this catalog with their Salesforce Commerce Cloud to manage inventory and customer data effectively.

Solution: Integrating Bubble.io with Salesforce Commerce Cloud

Product Catalog Creation: The company uses Bubble.io to design an interactive product catalog that not only lists the products but also allows customers to interact with them, i.e., viewing specific product details, adding them to the cart or wishlist.

Setting Up the Integration: The company installs the Salesforce plugin in Bubble.io and configures it with their Salesforce Commerce Cloud instance. They then set up workflows in Bubble.io that trigger when different actions are taken on the product catalog, such as a product being added to the cart or a wishlist.

Catalog Sync Workflow:

  • When a user interacts with the product catalog (e.g., adds a product to the cart), the corresponding workflow is triggered.
  • The chosen product data is automatically sent to Salesforce Commerce Cloud using the configured Salesforce plugin action.
  • A new order or wish list is created in Salesforce Commerce Cloud with the product information, along with the customer's information.

Inventory and Customer Management in Salesforce Commerce Cloud:

  • The e-commerce team uses Salesforce Commerce Cloud to manage inventory based on the orders and wishlists created from Bubble.io.
  • They can also manage customer data, segment customers, and plan marketing campaigns based on insights gained from the product catalog interactions.

Monitoring and Analytics:

  • The integration allows seamless tracking of product performance and customer behavior on the product catalog within Salesforce Commerce Cloud.
  • The company can monitor the effectiveness of their interactive product catalog and make data-driven decisions to optimize their strategies.

Benefits:

  • Efficiency: Automating the product catalog sync with inventory and customer management saves time and reduces the risk of manual errors.
  • Enhanced Customer Experience: The interactive product catalog on Bubble.io provides customers with a more engaging online shopping experience.
  • Centralized Data: All product, order, and customer data is stored and managed in Salesforce Commerce Cloud, providing a single source of truth for the ecommerce team.
  • Data Insights: The company can analyze the performance of their product catalog in Salesforce Commerce Cloud, gaining insights into product popularity and customer buying behavior.

By integrating Bubble.io with Salesforce Commerce Cloud, the e-commerce company can enhance the customer shopping experience while optimizing product, order and customer management, leading to improved business efficiency and potential sales growth.

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