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Explore our step-by-step guide on integrating Bubble.io with LiveChat to streamline your business communications and improve customer interaction.
LiveChat is a real-time communication tool that businesses use to interact with their customers online. It's a software application that provides immediate customer support and information to users through a conversational interface. Customers can initiate conversations, or businesses can send proactive messages. It's typically used on business websites and in applications to help answer customer queries instantly, lead generation, customer engagement, reducing abandoned carts in e-commerce, and to improve customer service.
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Step 1: Make Preparation
Before we begin, you'll need to create an account with both Bubble.io and LiveChat if you haven't already. After signing up, remember to log in to each one of them.
Step 2: Obtain LiveChat License Number
Navigate to LiveChat's dashboard, look for "Settings", then select "Channels", followed by "Chat Widget". Here, you'll find your License Number under the section "Copy the code".
Step 3: Begin Bubble.io Integration
Start the integration process by logging into your Bubble.io account. In the dashboard, select the website project you want to add LiveChat to.
Step 4: Add HTML Element
In the Design tab of Bubble.io, drag and drop an HTML element onto the page where you want your LiveChat to appear.
Step 5: Paste LiveChat Code
Once you've positioned the HTML element, click on it to bring up its properties and options. In "Type of tags", select "Script in body". Then, in the HTML section, paste the following code:
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<!-- Start of LiveChat (www.livechatinc.com) code -->
<script type="text/javascript">
window.__lc = window.__lc || {};
window.__lc.license = YOUR_LICENCE_NUMBER;
(function() {
var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/tracking.js';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
})();
</script>
<!-- End of LiveChat code -->
Remember to replace YOUR_LICENCE_NUMBER with the license number you found from your LiveChat dashboard in Step 2.
Step 6: Save & Preview
To save this addition, click anywhere on the Bubble.io designing page outside the HTML script box. Then, preview your website by selecting "Preview" in the top-right corner of the screen.
Step 7: Test LiveChat Integration
Access your website as if you're a visitor. Find the chat icon and click on it to test its functionality. Confirm its working properly.
Step 8: Customize LiveChat as Needed
For LiveChat customization, navigate to the settings of LiveChat. Adjust color scheme, pre-chat forms, chat position, and more to fit your website accordingly.
Step 9: Finalize
After testing and customizing your LiveChat, you are now ready to publish and share your website. Navigate to “Deploy” in Bubble.io. Confirm your changes and deploy your website to the live version.
Step 10: Celebrate
Your integration is now complete. Enjoy your chat-enabled Bubble.io website!
An e-commerce business uses Bubble.io to build its online shopping platform, aiming to provide a seamless shopping experience for customers. The business realizes it needs a way for customers to raise questions and get immediate answers while shopping. They decide to integrate a chat system into the platform to easily and instantly connect with customers, helping to convert browsing into sales.
The e-commerce business uses Bubble.io to create their online store, incorporating features such as a catalog of products, shopping cart, and checkout process.
To ensure customer support is integrated into the platform, the company installs the LiveChat plugin in Bubble.io and sets it up using their LiveChat credentials. They place the LiveChat widget strategically on their website to make it easily accessible to customers at all times.
When a customer initiates a chat via the widget, the LiveChat system notifies customer service representatives who can respond in real time. The chat history is stored in LiveChat, allowing for future reference and follow-ups.
LiveChat also makes it possible to survey customers after a live chat session to gain feedback and ratings. This data can be used to improve customer service quality and training.
Timely Communication: The LiveChat integration allows for immediate interaction with customers, potentially turning queries into sales.
Customer Experience Improvement: Notably, by answering questions in a timely manner, the business can improve customer satisfaction and the overall shopping experience.
Data Insights: LiveChat gives access to reports and analytics, providing valuable insights into customer service performance and customer behavior.
By integrating Bubble.io with LiveChat, the e-commerce business ensures they offer efficient, real-time customer support directly from their online store, which could greatly impact customer conversions and satisfaction.
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