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Explore our step-by-step guide to efficiently integrate Bubble.io with Freshdesk, simplifying your app development and helpdesk tasks.
Freshdesk is a cloud-based customer support software and helpdesk solution. It focuses on enhancing user collaboration and improving customer service. The software allows businesses to manage all their customer interactions from one platform, enabling them to track customer queries, manage tickets, and provide real-time customer support. Freshdesk includes features such as multi-channel support, automated responses, self-service portals, customer management, and analytics. It supports a variety of industry sectors including IT, retail, healthcare, and education.
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Step 1: Install Freshdesk API
Before you try to integrate Freshdesk with Bubble.io, you'll need to install the Freshdesk API. Start off by going to your Freshdesk dashboard. From there, click on the 'Admin' tab at the top of the page.
You should now see a side panel with a 'Helpdesk' section. Click on the 'API' option under this section. You'll then see a key and secret, which you'll need to save for later.
Step 2: Install Blockspring
Next, you'll need to install Blockspring. Go to the Blockspring website and create an account if you don't already have one. Once logged in, click on the 'My Blocks' option, followed by 'Add a New Block'.
You now need to scroll down to the 'API Request' section, enter your saved Freshdesk API key and secret into the appropriate fields, and hit 'Save'.
Once this is done, scroll down to the 'Releases' section, and hit 'Publish'. You should then see your new block appear in the 'My Blocks' section.
Step 3: Install Blockspring Plugin in Bubble.io
Now you'll need to get your newly created Blockspring block working in Bubble.io. Go to your Bubble.io dashboard and click on the 'Plugins' option at the top of the screen.
From here, click on the 'Add Plugins' button, followed by the 'Blockspring' option. You'll need to save your Blockspring account username and API key for later.
Step 4: Integrate Blockspring and Freshdesk
With the Blockspring plugin installed, you will now need to integrate it with Freshdesk.
Go to the 'Workflow' section of Bubble.io, and click on the 'Add an Action' button. From here, scroll down to the 'Plugins' section, and click on the 'Blockspring' option.
You will then need to select the 'Receive a POST Request' option, enter your saved Freshdesk API key and secret into the appropriate fields, and hit 'Save'.
Step 5: Test the Integration
Finally, you'll need to test everything to make sure it's working correctly. Go back to your Bubble.io dashboard and create a new page.
Create a button on this page, and set its action to call a Blockspring block. Enter your saved Freshdesk API key and secret into the appropriate fields, and hit 'Save'.
Click this button to see if your Blockspring block is correctly pulling in data from Freshdesk. If it is, congratulations – you've successfully integrated Bubble.io with Freshdesk.
Scenario: An online retail store wants to create a custom application for customer support using Bubble.io. They utilize Freshdesk for ticketing and customer interactions. They intend to automate ticket creation and tracking whenever a customer reports an issue through the application.
Solution: Integrating Bubble.io with Freshdesk
Application Creation: The retail store uses Bubble.io to create an application that lets users submit their issues. This includes a form for customers to fill out with their contact information and details about their problem.
Setting Up the Integration: They install the Freshdesk plugin in Bubble.io and configure it with their Freshdesk API key. They create workflows in Bubble.io that trigger whenever a form is submitted.
Ticket Creation Workflow: When a customer submits the form with a problem, the workflow triggers. The data submitted (for instance, name, email, problem details) is automatically sent to Freshdesk via the configured plugin action. A new ticket is created in Freshdesk with the submitted information. The customer receives an auto-response to their submission, ensuring their issue has been logged.
Issue Handling in Freshdesk: The customer support team uses Freshdesk to manage the tickets. They use their existing workflows to assign tickets, track issue resolution, and communicate with customers.
Monitoring and Analytics: The integration allows for end-to-end tracking of user issues. The support team can monitor the number of tickets, track resolution times, and evaluate customer feedback. This information assists in refining their support processes and improving customer satisfaction.
Benefits:
By integrating Bubble.io with Freshdesk, the online retail store can automate and streamline their customer support processes, enhancing efficiency and customer satisfaction.
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